This document outlines the rules, rights, and responsibilities binding all users of the mycuci platform. Please read it carefully before registering or using any of our services. By creating an account, you are deemed to have read and agreed to all terms stated herein.
Before reading the full document, here are six key things you need to know about how mycuci operates and protects your rights as a player.
Only individuals aged 18 and above are permitted to register and use the mycuci platform. Age verification is conducted through a secure KYC process, which is mandatory before any withdrawal is approved.
All deposits are processed instantly. Withdrawals are processed within 1 to 24 hours depending on your account tier. Deposit and withdrawal limits are clearly stated in your account — no hidden fees.
Every bonus and promotion at mycuci comes with clear and reasonable rollover requirements. VIP cashback requires only 1x rollover. All bonus terms are explicitly stated before you accept any offer.
You are responsible for keeping your account password confidential. mycuci protects your personal data with 256-bit SSL encryption and does not share your information with third parties without consent.
Any attempt to exploit the system, use bots, or coordinate group fraud will result in immediate account suspension and forfeiture of all balances. mycuci operates a real-time fraud detection system.
Mycuci provides responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion options. Responsible gaming is not optional — it is part of our commitment to every member.
By accessing, registering, or using any part of the mycuci platform — whether via the website mycuci.win or our mobile app — you hereby acknowledge that you have read, understood, and agreed to be fully bound by these Terms and Conditions.
These Terms constitute a legally binding agreement between you ("Member" or "User") and mycuci ("Platform", "We"). If you do not agree with any provision in this document, you are required to refrain from using our platform.
These Terms apply to all forms of use of the mycuci platform, including but not limited to account registration, deposits, withdrawals, participation in games, acceptance of bonuses and promotions, and communication with our support team.
To register an account at mycuci, you must meet all of the following requirements without exception:
KYC (Know Your Customer) verification is required before your first withdrawal is processed. You must submit a valid identity document such as a Malaysian identity card (MyKad) or passport. KYC verification is typically completed within 1 to 3 business days.
Mycuci reserves the right to decline or cancel any account registration without providing a reason, particularly if we have reasonable grounds to believe that the information provided is false or misleading.
Mycuci accepts deposits via supported local payment methods, including FPX bank transfer, Maybank2u, CIMB Clicks, Public Bank, RHB, Hong Leong, as well as e-wallets such as Touch 'n Go eWallet and other e-payment methods listed on the platform.
Mycuci reserves the right to hold withdrawals for review if suspicious activity is detected or outstanding KYC compliance requirements exist. Reviews are typically completed within 24 business hours.
All bonuses and promotions offered by mycuci are subject to specific terms stated on the respective promotion page. The following general conditions apply to all offers unless otherwise stated:
Mycuci reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Such changes will not affect bonus claims that were validly made before the date of change.
All games on the mycuci platform use a certified, independently audited Random Number Generator (RNG) to ensure that game outcomes are fair, random, and cannot be manipulated by any party — including mycuci itself.
Game-specific rules — including minimum and maximum betting limits, return-to-player (RTP) percentages, and gameplay rules — are displayed within the respective game interface. You are responsible for understanding the rules of each game before participating.
The following actions are strictly prohibited and will result in immediate account suspension or termination, along with forfeiture of all balances:
You may close your mycuci account at any time by contacting our customer support team via Live Chat. Prior to closure, all rollover requirements associated with any bonus balance must be fully completed.
Mycuci reserves the right to suspend or terminate any member's account without prior notice if:
If your account is suspended due to suspected fraud, mycuci reserves the right to hold your account balance until the internal investigation is complete. Valid balances will be returned within 30 business days after the investigation concludes and the case is resolved.
The mycuci platform is provided on an "as-is" basis. While we strive to ensure uninterrupted operation, mycuci does not guarantee that the platform will always be free from errors, technical disruptions, or unexpected downtime.
The collection, use, and storage of your personal data by mycuci is subject to Privacy Policy which forms part of these Terms and Conditions. By using the mycuci platform, you agree to the privacy practices described in that Privacy Policy.
In summary, mycuci only collects data necessary for platform operations, protects your data with 256-bit SSL encryption, and does not sell or share your personal information with third parties without your consent — except where required by law or a legitimate regulatory authority.
Mycuci reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Significant changes will be communicated to members via in-platform notifications or registered email at least 7 days before the effective date.
Continued use of the mycuci platform after the effective date of any amendment constitutes acceptance of the revised terms. You are responsible for reviewing this page periodically to stay informed of the latest version.
These Terms and Conditions are governed and interpreted in accordance with the applicable laws of the jurisdiction in which mycuci is registered and licensed. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation between both parties.
If a resolution cannot be reached through negotiation within 30 days, the dispute may be referred to arbitration or appropriate legal proceedings under the relevant jurisdiction. Accessing this platform from regions or jurisdictions where online gambling is illegal is entirely the user's own responsibility.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the mycuci support team through the following channels:
Available 24 hours a day, 7 days a week, directly within the mycuci platform. The fastest way to get immediate assistance.
Send written inquiries to: [email protected]
Response within 24 business hours.
As part of our commitment to member well-being, mycuci integrates responsible gaming tools directly into the platform. You can set deposit limits, loss limits, session time limits, or apply for full self-exclusion — all manageable from within your account settings.
If you or someone you know is struggling with gambling control, we encourage you to seek help. Gaming should be a form of entertainment, not a burden.
Read MoreSet daily, weekly, or monthly deposit limits directly from your account.
Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
Apply for long-term self-exclusion if you need an extended break.
Our system sends alerts when your gaming patterns exceed normal limits.
We believe transparency is the foundation of trust. By understanding the mycuci Terms and Conditions, you are ready to enjoy a safe, fair, and enjoyable gaming experience alongside more than 500,000 other Malaysian players.
By registering, you confirm that you are aged 18 or above and agree to the mycuci Terms and Conditions.