At mycuci, we take your privacy and personal data protection seriously. This Privacy Policy explains in detail how we collect, use, store, and protect your information — in line with our responsibility as a trusted online gaming platform for Malaysian players.
Data security is not just a slogan for us — it is at the core of every technical and operational decision we make to ensure you play with peace of mind.
All data transmitted between your device and mycuci servers is protected by 256-bit SSL encryption — the same standard used by major banks in Malaysia. No third party can intercept or read your data in transit.
The KYC (Know Your Customer) process at mycuci is handled through encrypted channels. Your identity documents are accessed only by authorized staff and stored in isolated systems that are not reachable from the public internet.
Mycuci does not sell, rent, or share your personal data with any third party for marketing purposes without your consent. Data is only shared when required by law or legitimate platform operational needs.
Your mycuci account is protected with a two-factor authentication option that adds an extra layer of security. Even if your password is compromised, account access still requires verification through a device you own.
The mycuci security system monitors any suspicious activity in your account in real time, 24 hours a day. If unusual access is detected, your account will be temporarily suspended and you will be contacted immediately.
Your personal data is stored in databases protected by storage-level encryption. Sensitive information such as ID numbers and banking details is stored in a format that cannot be read without a dedicated encryption key.
Welcome to the mycuci Privacy Policy. This document is provided to clearly and transparently explain how the mycuci platform — accessible at mycuci.win — handles the personal data of every user who registers and uses our services.
Mycuci is an online gaming platform operating for Malaysian players. We understand that your trust is our most valuable asset. For this reason, we are committed to handling your personal data with full responsibility, transparency, and compliance with applicable legislation, including Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy applies to all individuals who register an account, use the mycuci mobile app, contact our support team, or simply browse our website. By continuing to use mycuci's services after reading this policy, you are deemed to have understood and agreed to the practices described herein.
We encourage you to read this policy carefully in its entirety. If any section is unclear or you need clarification, our support team is available via 24/7 Live Chat or by email at [email protected].
Mycuci only collects data necessary to operate the platform, ensure account security, and comply with legal requirements. The following are the categories of data we collect:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender | Identity verification & KYC compliance |
| Contact Data | Phone number, email address, residential address | Account communications & notifications |
| Financial Data | Bank account number, bank name, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security & fraud detection |
| Gaming Data | Game history, total wagering amounts, wins, play time | Responsible gaming & VIP services |
| Communication Data | Support chat records, complaint tickets, feedback | Customer service improvements |
We do not collect information unrelated to platform operations — such as your social media data, employment details, or family information — unless it is specifically required for identity verification purposes.
Every piece of data we collect is used for a clear and legitimate purpose. mycuci does not use your data for purposes unrelated to platform operations without your prior consent.
Mycuci does not share, sell, or disclose your personal data to third parties for commercial purposes. However, there are limited situations where data sharing may occur, and all are carried out with strict controls:
All third parties with access to your data are required to comply with data protection standards equal to or higher than those we practise. They are not permitted to use your data for any purpose other than those specified.
The mycuci platform uses cookies and similar tracking technologies to enhance user experience, maintain secure login sessions, and understand how users interact with our platform.
Login session cookies, CSRF security tokens, and language preference cookies. These are essential for the platform to function and cannot be disabled.
Anonymous usage data to help us understand which pages are visited most and how users navigate the platform. You can turn this off in your settings.
Saving your preferences such as display theme, language, and notification settings so you do not need to reconfigure them each time you log in.
Used to detect suspicious logins, verify trusted devices, and prevent unauthorized access to your account.
You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect certain features on the mycuci platform, such as staying logged in and saving game preferences.
As a mycuci platform user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). We respect and facilitate the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Requests can be submitted via Live Chat or support email.
If any of your data is inaccurate or out of date, you have the right to request a correction. Updates can be made through your account settings or via customer support.
You may request deletion of your data upon account closure, subject to any applicable legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time. Requests will be processed within 5 business days.
You have the right to receive your data in a machine-readable format for transfer to another platform upon a valid request.
You may request that we restrict the processing of your data in certain situations while a dispute or review is in progress.
To exercise any of the above rights, contact our privacy team at [email protected] with the email subject "Privacy Rights Request". We will respond within 14 business days.
Mycuci invests seriously in security infrastructure to ensure your data is always protected. The following technical and organizational security measures are in place:
Mycuci does not retain your personal data longer than necessary. Retention periods vary according to data type and applicable legal requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout active account period | Platform operations |
| Financial Transaction Records | 7 years after transaction | Tax & AML legal requirements |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Customer Support Logs | 3 years | Dispute resolution |
| Anonymous Analytics Data | 26 months | Product improvements |
| Marketing Data | Until you unsubscribe | Promotional communications |
Upon expiry of the retention period, your data will be securely deleted or converted into an anonymized form that cannot be identified. The deletion process follows NIST SP 800-88 standards to ensure data is irrecoverable.
Mycuci Platform is exclusively for users aged 18 and above. We do not intentionally collect, store, or process any personal data relating to individuals under the age of 18.
Mycuci reserves the right to amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or new platform features. When significant changes are made:
Continued use of the mycuci platform after the effective date of any amendment constitutes acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before the effective date.
If you have any questions, concerns, or complaints regarding how mycuci handles your personal data, we encourage you to reach out to us through the following channels:
The fastest way to get help. Click the chat icon at the bottom corner of the platform to connect with our support agents in English or Bahasa Melayu.
For official personal data requests, send an email to [email protected] with the subject line "Privacy Request". Response within 14 business days.
Reach our team via Telegram for general account and privacy inquiries. Responses are typically within 1–2 hours during operating hours.
We are committed to resolving every privacy-related complaint seriously and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (PDPD) under the Ministry of Communications and Digital.
Your data is fully protected. Enjoy thousands of casino games, slots, and bingo on a platform that puts your privacy and security first. Register now and experience the mycuci difference — Malaysia's online gaming platform that truly cares about its users.