At mycuci, we believe that enjoyable gaming is gaming that is in control. We provide a range of tools and resources to help you play smarter — so entertainment stays as entertainment, not a burden.
Mycuci is built on the principle that a great online gaming platform does more than offer exciting games — it also looks after the well-being of its players. We understand that for most Malaysian players, gaming is a fun form of entertainment and a way to unwind after a long day.
We also recognise that without proper controls, gaming activity can lead to financial difficulties and emotional stress if left unmanaged. That is why mycuci invests seriously in developing tools and programmes that help players stay in control — not merely to comply with regulations, but because we genuinely care about your well-being.
Our Responsible Gaming Policy is built on three core pillars: Prevention, Control, and Support. Every feature we offer is designed to empower you to make smarter gaming decisions.
All these tools are available directly in your account settings — free of charge, with no additional fees, and effective immediately upon activation.
Set the maximum deposit amount you can make within a daily, weekly, or monthly period. Once the limit is reached, our system will automatically block any additional deposits until the next period begins.
Set your daily session time limit. As you approach the limit, the system will send a reminder. Once the limit is reached, your session will be automatically ended for the day.
Set the maximum amount you are willing to lose per day, week, or month. Once the loss limit is reached, you will be unable to continue betting until the next period begins.
Take a break from the platform for 24 hours, 7 days, or 30 days. During the break period, your account cannot be used for betting, but you can still withdraw your balance.
Choose to exclude yourself from the mycuci platform for 6 months, 1 year, or permanently. This is a serious option and cannot be reversed while the exclusion period is active.
Enable in-app notifications that alert you when you have been playing for 1 hour, 2 hours, or more. These reminders help you stay aware of the time you spend on the platform.
Setting play limits on mycuci is straightforward and can be done directly from your account. The process takes less than two minutes and takes effect immediately once saved.
Open the mycuci app or website and log in using your username and password. Make sure you are using your personal device for security.
Click the profile icon in the top right corner of the screen, then select "Account Settings" or "Responsible Gaming Controls" from the dropdown menu.
Choose from the list of available control tools — deposit limit, time limit, loss limit, cooling-off break, or self-exclusion. Each option comes with a clear description.
Enter your desired amount or duration, then click "Save Limit". The system will prompt an additional confirmation to protect against unintended changes.
Your limit takes effect within seconds. A confirmation email will be sent to your registered email address as a record. Limit reductions are immediate, while limit increases require a 24-hour waiting period before taking effect.
Answer the following questions honestly. The more "Yes" answers you give, the more important it is to take self-control measures or seek support.
Self-exclusion is an option available to players who feel they need more serious help stopping unhealthy gaming habits. This is not a sign of weakness — it is a sign of courage and self-awareness that deserves respect.
When you activate self-exclusion on mycuci, your account will be fully locked. You will not be able to log in, make deposits, or play any games during the period you have chosen. All marketing communications will also be stopped immediately.
The balance in your account can be withdrawn even during the exclusion period. Contact our support team for assistance with processing your balance withdrawal.
We take child protection very seriously. Our verification process is designed to ensure that only individuals aged 18 and above can register and play on the mycuci platform.
Every new player is required to complete the Know Your Customer (KYC) process, which verifies identity and age through official documents such as a MyKad or valid Malaysian passport.
We encourage parents to use parental control software such as Net Nanny, Qustodio, or the built-in parental controls on their devices to prevent children from accessing online gaming platforms.
Should we receive a report or discover that an underage player has registered an account, that account will be terminated immediately and all funds returned in accordance with established procedures.
If you or someone you know needs professional help regarding a gambling problem, there are organisations that can provide support — all confidential and non-judgmental.
A helpline by the Malaysian Ministry of Women, Family & Community Development. Available 24/7.
15999Malaysian Islamic Addiction Service Association — counselling services for addiction covering all demographics.
Confidential CounsellingMalaysian government hospitals provide free or affordable treatment for gambling addiction.
Government HospitalsOur support team is trained to listen and help you find the right resources. Available 24/7.
Live Chat 24/7Our Responsible Gaming Team is ready to help you set limits, understand self-exclusion options, or simply lend an ear. All conversations are confidential and non-judgmental. You can reach us via Live Chat on the platform or by email at [email protected] with the subject line "Responsible Gaming".
At mycuci, you are more than just a player — you are an individual we truly value. Enjoy thousands of slot games, live casino, bingo, and more with a full suite of self-control tools right at your fingertips. Register today and start a genuinely healthy and responsible gaming experience.